IMPORTANT PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT: THIS SOFTWARE LICENSE AGREEMENT ("Agreement") CONTAINS THE LICENSE TERMS AND CONDITIONS FOR THE XEROX SOFTWARE AND RELATED DOCUMENTATION (collectively "Software"). DocuShare Enterprise Content Management.To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. DO NOT drag applications to the trash to uninstall them. " Mac OS has new uninstall functionality. There's no Adobe installer or uninstall alias on either drive. So now I'm trying to uninstall and reinstall, as the pop-up error message tells me to do, but can't find any of the uninstall functions described by Adobe as below. Tried to launch from copy on the old drive, and got the same error 16. Tried to launch from the new drive, and got the configuration error 16. Then dragged my InDesign CS6 folder from the old boot drive to the new one. Chose not to migrate all the many apps to the new drive (wanting to be selective). I've added a new SSD drive in my computer (Mac Powerbook Pro).
If it fails to connect try using a different browser.Īdobe ID and registration chat support (non-CC) Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. they normally do not help with older products.Ĭhat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option. You will need to cvontact Adobe Support directly and see if they are willing to assist. Helps resolve installation problems for CS3 thru CS6 and for Creative CloudĪs far as the other matters go, you are not likely to get anyone who has the ability to look into your account to do what you ask thru this forum. So what I recommend is that you uninstall in whatever manner gets the job done and then run the Cleaner Tool and then reinstall. The Cleaner Tool is not intended to be a tool for uninstalling, moreso just to clean up after an uninstall. Adobe applications need to be installed using installation files. di Firenze.Īs far as getting CS6 working goes, any attempt to transfer an installation into a machine is doomed to failure. Istituto Nazionale di Fisica Nucleare - Sez. In any case, I can and I will give you any further proof of the legality of my situation. It might also be that this Apple ID, connected with a personal email account, was activated by me for explorative purposes before acquiring the product, which might be connected with another ID I don't remember now. I'm kindly asking you to investigate the situation and give me advice.
of the certificate (actually there are 2, for Mac a Win, but I'm interested only in the former platform) for security concerns. The SW was acquired by the italian National Institute of Nuclear Physics to be used by me. I found my original SW License Certificate, whose data I submit below:ĭeploy-to Address VIA GIOVANNI SANSONE 1,SESTO FIORENTINO,Firenze 50019,IT I did not find any registered products connected with the Adobe-ID I'm using now ( ) and that makes me fear of problems with activation after reinstallation.
I'd like some advice on how to proceed, before trying to uninstall everything by hands.įurthermore, a few months ago I suffered some crash myself, in the form of an amnestic episode, and I'm no longer sure about what I did when I first installed the product. I also tried with Cleaner Tool, and it says that there is nothing to clean. I tried to uninstall them, as suggested, with the uninstaller provided, but it fails. I restored the disk content from a backup, but the applications of CS6 Design Std I had been using before do not work anymore: they stop with "Configuration error 1". I had the HD of my MacBook Pro (late 2009, Mac OS X 10.6.8) replaced after a failure.